Welcome to SKULPT. We have compiled a list of the questions we get asked the most, now you can access them at your convenience. As always, if you would like any further information please contact us by email email@example.com or phone +353 (01) 21 21 821
We will try to get your order delivered to you as quickly as possible. Therefore, after your order is placed, you will have a very limited time to cancel the order before it is dispatched. Once your order has been dispatched, we are unable to cancel your order. Please contact the online team immediately if you need to cancel an item. When you receive your item, you can return it. Please see our returns policy for more information about this process.
How can I pay for my order?
We accept the following credit and debit cards online: Visa, MasterCard and Laser, alternatively you can pay with PayPal. Cards are accepted by Shopify using Stripe.
How will I know you have received my order?
We will send you a confirmation email when we have received your order. You will also receive a dispatch email when your order has been shipped.
What happens if I notice that my personal details are incorrect after I have completed the ordering process?
If your order has not been dispatched we can make changes to the shipping details. Please contact our Customer Services Team. However, if your order has been shipped we will be unable to make any amendments.
What do I do if there is a problem with my order?
Please contact our Customer Services Team immediately by email or phone.
What happens if an item on my order is not available?
In the unlikely event that we are unable to fulfil items in your order, we will ensure all other items are sent to you and the total cost of your order is adjusted.
My order did not go through but I think you have charged me?
We endeavour to take every care with your order, if you think your order did not go through please contact our Customer Services Team for assistance.
I received an order confirmation email, but now I have received a dispatch email outlining that the item(s) are out-of-stock? Why is this?
The first email you received from us is your order confirmation which confirms we have received your order. The second email is a dispatch email which outlines what you can expect in your delivery. Due to swift turnaround times some items may become out-of-stock between confirmation and dispatch of your order. We will ensure that the total amount of your order is revised to reflect this.
Why has my credit card been declined?
We take your personal information and online security very seriously. For protection of our card, it must be authorised. Occasionally, cards will be declined for a number of reasons please contact your bank for more details.