Making a return or exchange is simple. We are happy to offer a refund or exchange on all items returned to us.
Online Purchases: You have 14 days from the date of delivery to return or exchange your item, i.e. The product must be returned to SKULPT no later than 14 days from date of delivery.
However, you must inform us of your intention to return/exchange the items within 7 days of receiving them. Please email our team email@example.com with your order number and we will email you with a returns number.
In-Store Purchases: You have 5 days to return, or 10 days to exchange.
Refunds will only be credited to the original card that was used for purchase.
What is your return policy, on sale items?
Our returns policy on sale priced items in-store is no exchange or no refund.
If purchased online we offer our full 14 day return policy, unless otherwise stated on the items page.
How do I return/exchange an item to you?
Returning/exchanging a purchase could not be simpler. Email our returns team firstname.lastname@example.org to tell them what you are returning or exchanging. Our team will give you a returns number. Return your package to us using the address on your dispatch email. It is advisable for you to obtain proof of postage at the Post Office as we cannot be held responsible for lost or damaged item(s) through the post.
IMPORTANT NOTE: Online purchases cannot be refunded in-store - as we must refund to the website. We can however accept in-store exchanges.
I received a gift can I get a refund?
We do not offer refunds on gifts, we do however offer an exchange or a credit note, which is valid for strictly six months.
We do an extended exchange over the Christmas period. All gifts purchased from end of November to Christmas Eve must be returned to the store by Monday 4th January 2021. If you cannot get to our store by this date please post your gift & we can send you an online gift card that will be valid for 6 months.
Christmas 2020 - exchange is STRICTLY Monday 4th January 2021.
I cannot find the return address?
Here is our returns address
Will my return or exchange shipping costs be refunded?
Unfortunately not. We advise that you obtain proof of postage and please retain this proof of postage until you have received your refund.
Can I return a faulty item past the refund/exchange period?
Please contact our team on email@example.com or by telephone and we will assist you with this query.
Please note, we are unable to accept as faulty returned items where damage has been caused by not following the washing instructions on the label.
If you have any further questions about a return/exchange please contact us at firstname.lastname@example.org